PRIVACY NOTICE

 

Data privacy is of high importance for OM and we want to be open and transparent with our processing of your personal data.

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We therefore have a policy setting out how your personal data will be processed and protected.

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Who is the controller of your personal data?

The Thai company, Singa Energy Solutions Co., Ltd  DBA omplussize.com(“OM ORRAPUN MISIR”), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

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Singa Energy Solutions (Thailand) Co., Ltd

DBA: OM ORRAPUN MISIR /omplussize.com

Companies register: 94/46 Moo 4 Lumpukchee, Nongjok, Bangkok
Company registration number: 0105555048407
Authorized representative: Ms. Orrapun Pongsumrankon
 

Website: www.omplussize.com

The website is operated for Singa Energy Solutions (Thailand) Co. Ltd 

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Where do we store your data?
The data that we collect from you is stored within Thailand but may also be transferred to and processed in countries outside of Thailand, such as countries of the European Economic Area (“EEA”). Any such transfer of your personal data will be carried out in compliance with applicable laws.

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For transfers of your personal data, "OM" will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.

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Who can access your data?
Your data may be shared within the OM group  We never pass on, sell or swap your data for marketing purposes to third parties outside the OM group.

 

Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.

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What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

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What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact us and we will provide you with your personal data via e-mail.

Right to portability:
Whenever we process your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed. If you have an OM account or Club membership you can edit your personal data under your account and membership pages.

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Right to erasure:
You have the right to erase any personal data processed by us at any time except for the following situations:

* You have an ongoing matter with Customer Service;
* You have an open order which has not yet been shipped or partially shipped;
* You have an unsettled debt with OM or us, regardless of the payment method;
* If you are suspected or have misused our services within the last four years;
* Your debt has been sold to a third party within the last three years or one year for deceased customers;
* Your credit application has been rejected within the last three months;
* If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes.

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Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on OM's legitimate interest. OM will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

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Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

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You can opt out from direct marketing by the following means:

* Following the instruction in each marketing emails;
* By editing the settings of your OM account.

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Right to restriction:
You have the right to request that we restrict the process of your personal data under the following circumstances:

* If you object to a processing based OM’s legitimate interest, we shall restrict all processing of such data pending the verification of the legitimate interest;
* If you have claim that your personal data is incorrect, we must restrict all processing of such data pending the verification of the accuracy of the personal data;
* If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead;
* If we no longer need the personal data but it is required by you to defend legal claims.

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How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at dataprotection@omplussize.com

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

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Why do we use your personal data?

We will use your personal data to create and manage your personal account in order to give you a personalized and relevant experience at OM.

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We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.

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Furthermore, we will enable you to save items in your shopping bag, offer you size recommendations and enable you to rate and review the products you've purchased from us. In order to provide you with relevant product recommendations we will process your navigation and browsing on our digital platforms (including website and app), your shopping history and product reviews as well as the data you submitted to us through your account.

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What types of personal data do we collect?

We will always process your e-mail address and password that you submit to us when you sign up for OM account.

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We will process following categories of personal data if you choose to provide it to us:

* Contact information such as name, address, telephone number
* Date of birth
* Gender
* Country
* Account settings
* Encrypted payment card information

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We will process the following categories of personal data if you make a purchase:

* Order history
* Delivery information
* Payment history

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We will also process the following categories of personal data connected to your cookies:

* Click history
* Navigation and browsing history

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Who has access to your personal data?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.

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What is the legal ground to process your personal data?

The processing of your personal data for your account is based on your consent when you create your OM's account.

The processing of your personal data provide you with relevant product information is based on our legitimate interest.

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Your right to withdraw your consent:

You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and we will not be able to provide you with the services mentioned above.

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How long do we save your data?

We will keep your data for as long as you have an active OM account.

You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute.

After your account has been terminated your data will be deleted.

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Your right to object to processing of your data:

You have the right to object to processing of your personal data that is based on OM's legitimate interest by contacting dataprotection@omplussize.com Your account will then be deleted and we will not be able to carry out our services to you.

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Customer Service:

We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media.

We may also contact you if there is a problem with your order.

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What types of personal data do we process?

We will process any data you provide to us, including the following categories:

* Contact information such as name, address, e-mail address and telephone number
* Birth date
* Payment information and payment history
* Credit information
* Order information
* Account or member number
* All correspondence in the matter

Who has access to your personal data?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

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What is the legal ground to process your personal data?

The processing of your personal data is based on OM’s legitimate interest.

How long do we keep your data?

We will keep your data for 100 days for telephone and e-mails logs and correspondence and for 12 months for case management. For in store complaints your personal data will be saved for 2 years.

Your right to object to processing based on legitimate interest:

You have the right to object to the processing of your personal data that is based on legitimate interest. OM will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

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Fulfilment and Obligations:

Why do we use your personal data?

We will use your personal data to comply with obligations in laws, court rulings and decisions from authorities.

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This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

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What types of personal data do we process?

We will process following categories of personal data:

* Customer number
* Order number
* Name
* Postal address
* Transaction amount
* Transaction date

Who has access to your personal data?

Your data will be shared within the OM group.

We will share your personal data with IT companies that provide book-keeping system solutions.

What is the legal ground to process your personal data?

The processing of your personal data is necessary forOM'S to fulfill its legal obligation.

How long do we save your data?

We will save your data in compliance with the book-keeping rules in Thailand.

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Prevention and Misuse and Crime:

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Why do we use your personal data?

We will use your personal data for loss prevention management by securing that terms and conditions are being followed and to detect and prevent misuse of our services.

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We will also use your personal data via video surveillance for security reasons. This data will be used to be able to follow up on incidents and to prevent and report criminal offences in our stores.

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Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analyzing online shopping behavior.

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What types of personal data do we process?

We will process the following categories of personal data:

* Contact information such as name, address, telephone number and e-mail address
* Club membership ID
* Customer number
* Video footage
* Order history
* Delivery information
* Payment history

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Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analyzing online shopping behavior.

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Who has access to your personal data?

Your personal data that is forwarded to third parties, is only used for purposes mentioned above. We will share your data with companies for exception based reporting.

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Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.

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How long do we save your data?

We will keep your data for the time we need to prevent and/or report potential fraud and other offenses. Video footage will be saved in compliance with local legislation.

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Your right to object to processing of your data?

You have the right to object to the processing of your personal data that is based on OM's legitimate interest by contacting dataprotection.omplussize.com

Your account will then be deleted and we will not be able to carry out our services to you.